Refund policy

Last updated: 8 October 2026

1. 14-day right of withdrawal

You have 14 days from delivery to change your mind, without giving any reason. Let us know by email at hello@skinormil.com (or using the withdrawal form in our Terms of Sale), then send the products back within 14 days of telling us.

2. Which products can be returned

Unopened products, with their seal intact, can be returned. For hygiene and health reasons, products that have been opened or unsealed after delivery cannot be returned (Article L221-28 5° of the French Consumer Code), unless they are defective or we sent the wrong item.

3. How to return a product

1. Email us with your order number and the products concerned.
2. We confirm and send you the return address and instructions.
3. Pack the products carefully and keep your proof of shipment.

4. Return shipping costs

Return costs are paid by you, except if the product is defective, damaged on arrival or does not match your order. In those cases, we cover them and send you a prepaid label or reimburse you.

5. Refunds

We refund the price of the products and the standard delivery costs within 14 days of receiving your withdrawal request, using the same payment method you used. We may wait until we have received the products (or proof of shipment) before refunding. If you chose a faster delivery option than our standard one, the extra cost is not refunded.

6. Damaged, defective or wrong products

If your parcel arrives damaged, or a product is defective or not what you ordered, contact us within 3 days of delivery with your order number and a photo. We will replace the product or refund you in full. You also benefit from the legal guarantee of conformity and the guarantee against hidden defects described in our Terms of Sale.

7. Exchanges

We do not offer direct exchanges. Return the product under the conditions above and place a new order.

Contact

AG France SASU – Skinormil, 7 Place de la Source, 92140 Clamart, France – hello@skinormil.com – +33 1 84 16 56 48