Shipping policy
Last updated: 8 October 2026
1. Order processing
Orders are prepared and handed to the carrier within 48 working hours (Monday to Friday, excluding French public holidays). You receive a shipping confirmation email with a tracking link as soon as your parcel leaves our warehouse.
2. Carrier and delivery options
We ship with Chronopost. Depending on your country, you can choose at checkout between delivery to your home, delivery to a pick-up point, or express delivery. Available options, prices and estimated delivery times are always displayed at checkout before you pay.
3. Free shipping
| Destination | Free shipping from |
|---|---|
| Germany, Netherlands, Luxembourg, Belgium, Croatia, Italy, Spain, Austria, Portugal, Malta, Cyprus, Finland, Estonia, Latvia, Greece, Romania, Bulgaria | €60 |
| Switzerland | €80 |
| United Kingdom, United States, Canada | €100 |
| Other destinations | Shipping costs shown at checkout |
The threshold applies to the order amount after discounts. Free shipping applies to the standard delivery option.
4. Customs duties and taxes
Within the European Union, prices include VAT and there are no customs fees. For deliveries outside the EU (for example the United Kingdom, Switzerland, the United States, Canada or Ukraine), import duties, local taxes and handling fees may be charged by the destination country. These are payable by the recipient and are not included in our prices.
5. Delivery problems
Please check your parcel on delivery. If it is damaged, opened or incomplete, note your reservations with the carrier and contact us within 3 days at hello@skinormil.com with your order number and photos. If your parcel has not arrived within the estimated time, contact us and we will open an investigation with the carrier.
Please make sure your delivery address is complete and correct. Parcels returned to us because of an incorrect address or not collected from the pick-up point can be re-shipped at your expense.